FAQ

ALL THE QUESTIONS
THAT YOU HAVE

Inhaltsverzeichnis

GENERAL

WHERE TO BUY KOLONNE NULL?

Our online shop is the best way to purchase Kolonne Null. We are also constantly expanding our distribution and working with selected retailers. All further information can be found on our retail store map: : https://kolonnenull.com/stores We recommend calling ahead to check availability at the retail locations.

WHERE TO BUY KOLONNE NULL?

WHERE IS KOLONNE NULL LOCATED?

The KOLONNE NULL office is located at Hobrechtstraße 65, 12047 Berlin, Germany. We are currently offering shipping through our online shop. For direct pickups please refer to our retail store map.

WHERE IS KOLONNE NULL LOCATED?

INGREDIENTS

DO KOLONNE NULL PRODUCTS CONTAIN ANY AMOUNT OF ALCOHOL?

Yes, KOLONNE NULL products contain a maximum of 0.3% Alc (vol). However, they are considered non-alcoholic (in German: alkoholfrei) as they are well below the legal maximum of 0.5%. By comparison, foods containing sugar or yeast can develop up to 0.6% Alc. (vol.) and thus can contain a higher alcohol content than our non-alcoholic wines.

DO KOLONNE NULL PRODUCTS CONTAIN ANY AMOUNT OF ALCOHOL?

CAN KOLONNE NULL BE CONSUMED WHILE PREGNANT OR BREASTFEEDING?

We have many customers who are pregnant or breastfeeding. However, this is a personal decision. We advise to ask your doctor and inform yourself before consuming any amount of alcohol while pregnant or breastfeeding! Our products are non-alcoholic and contain a maximum of 0.3% Alc (vol). This is below the legal maximum of 0.5% and below the alcohol content of many foods, such as ripe fruit (e.g. bananas), sourdough bread, or fruit juices. According to a study from the Charité, the Berlin University of Medicine, pregnant women who want to enjoy a non-alcoholic drink (up to 0.5%) are advised to drink slowly and in moderation. This would allow the body to quickly break down the supplied alcohol.

CAN KOLONNE NULL BE CONSUMED WHILE PREGNANT OR BREASTFEEDING?

IS KOLONNE NULL VEGAN?

Yes we are! Traditionally, wines are often made with the help of animal proteins. We make sure that this is not the case with our products.

IS KOLONNE NULL VEGAN?

WHAT ABOUT SUGAR AND CALORIES?

KOLONNE NULL products contain about 3g of sugar per 100ml. Averaging 15 Kcal our products contain around a quarter of the calories of conventional wines. Alcoholic wines also contain sugar, especially sweeter wines. Alcoholic wines also contain a high proportion of calories due to the alcohol. We replace the sweetness that is diminished through the de-alcoholization process with a subtle amount of natural sugars.

WHAT ABOUT SUGAR AND CALORIES?

WHAT ABOUT COLORANTS / FLAVORINGS / PRESERVATIVES?

Our wines are free of colorants or artificial flavors, because we want to preserve the natural character of the wines. Finally, analogous to alcoholic wine, the aroma is protected by sulfurization.

WHAT ABOUT COLORANTS / FLAVORINGS / PRESERVATIVES?

SULFITE (SO2)

Much like conventional wines, KOLONNE NULL contains sulfur dioxide as an antioxidant.

SULFITE (SO2)

HISTAMINE

We have all our wines analyzed for their histamine content and are happy to provide exact values for individual wines upon request. Histamine is produced naturally in the winemaking processes during important steps like Fermentation, acid degradation, maceration, etc. The type of wine and vinification determines the amount of histamine produced. Red wines and matured wines generally have higher histamine contents over white or rosé wines. Wines from southern regions usually have higher histamine contents than wines from more northern regions.

The type of wine and vinification determines the amount of histamine produced. Red wines and matured wines generally have higher histamine contents over white or rosé wines. Wines from southern regions usually have higher histamine contents than wines from more northern regions.

HISTAMINE

GMO (Genetically Modified Organisms)

We do not use genetically modified ingredients.

GMO (Genetically Modified Organisms)

TASTE

DOES NON-ALCOHOLIC WINE TASTE LIKE GRAPE JUICE?

No, KOLONNE NULL is a wine put through a de-alcoholization process. The wines are produced in the traditional way by fermenting grapes before we gently remove the alcohol. This method allows us to preserve the varietal aroma and produce a low-calorie & non-alcoholicwine.

Our tasting sheet will help you recognize flavors and introduce you to our world of non-alcoholic wines.

DOES NON-ALCOHOLIC WINE TASTE LIKE GRAPE JUICE?

WHAT DOES KOLONNE NULL TASTE LIKE?

KOLONNE NULL tastes like KOLONNE NULL. We do try to transfer the characteristics and varietal specificity of the original wines into our non-alcoholic products. However, our process allows us to create a unique profile and flavor that is KOLONNE NULL. Generally wine is versatile, it varies in color, it can be sweet or dry, light or heavy, and finally, convincingly non-alcoholic. We are proud of how our wines reflect the varietal characteristics of the respective sourced wines.

WHAT DOES KOLONNE NULL TASTE LIKE?

ARE THE KOLONNE NULL WINES DRY?

All our wines and sparkling variants give a slight dry impression due to their non-alcoholic nature. They contain about 3g of sugar / 100ml. Our Rosé has the lowest sugar content with 2.9g / 100ml. Our Riesling gives the driest impression due to the concise acidity. Averaging around 15 Kcal, our wines contain around a quarter of the calories of conventional wines.

ARE THE KOLONNE NULL WINES DRY?

HOW IS KOLONNE NULL DIFFERENT FROM OTHER NON-ALCOHOLIC WINES?

p>Creating excellent non-alcoholic wines requires high quality base wines. In order for us to only bring the best non-alcoholic wines to the market, we spend a long time fine-tuning the base wines together with our outstanding partner winemakers before we finalize our products in our own laboratory. We invest a lot of time and resources in this detailed work and this is what makes us a leader in the field of non-alcoholic wines.

HOW IS KOLONNE NULL DIFFERENT FROM OTHER NON-ALCOHOLIC WINES?

PRODUCTS

WHAT PRODUCTS ARE CURRENTLY AVAILABLE?

All of our products are available in our online shop:

Collections > Alle Produkte

WHAT PRODUCTS ARE CURRENTLY AVAILABLE?

YOUR FAVORITE WINE IS SOLD OUT?

OurKOLONNE NULL Newsletter and our social media channels aim to keep our customers up to date with our products and provide news about the world of KOLONNE NULL. If you have any questions, our customer service is always there to help you.

YOUR FAVORITE WINE IS SOLD OUT?

WHAT DOES KOLONNE NULL SPARKLING MEAN?

The rules of the wine industry limit non-alcoholic wines from using the term sparkling wine. This is why we use the term “sparkling” to describe the great tasting sparkling sensation.

WHAT DOES KOLONNE NULL SPARKLING MEAN?

OPERATION & PRODUCTION

WHERE DO THE WINES OF KOLONNE NULL COME FROM?

We create our wines in co-production with award-winning family wineries. We work closely in cooperation with the winemakers and take the time to develop sustainable partnerships to produce the best products together. The requirements of the grapes and the selective process of creating the wines leaves no room for compromise. Our collection includes wines from the Nahe, Mosel, from the Weinviertel, from Provence or from the heart of Spain. KOLONNE NULL is not limited to one geographical location. We prioritize the quality and relationship with the wineries more than anything else.

WHERE DO THE WINES OF KOLONNE NULL COME FROM?

HOW ARE THE NON-ALCOHOLIC WINES PRODUCED?

We put the top selected wines through the de-alcoholization process in Berlin at our in-house laboratory. We are very selective with the wines that make it to a large scale production and into the KOLONNE NULL collection. The alcohol is gently removed from these wines by vacuum distillation. The thermal vacuum has the advantage that the alcohol escapes at a low temperature of 30°C. After this process the wines receive their final refinement before being bottled. These steps take place in close consultation between our beverage technologists and the respective winemakers in order to incorporate their expertise and style into our wines.

HOW ARE THE NON-ALCOHOLIC WINES PRODUCED?

WHAT HAPPENS TO ALL THE ALCOHOL WE REMOVE?

KOLONNE NULL does not use the removed alcohol. Instead, it is used as a by-product by partner companies. Since it is very high-quality alcohol, it can be used as a starting product for other alcoholic beverages, such as gin or brandy.

WHAT HAPPENS TO ALL THE ALCOHOL WE REMOVE?

ORDER, DELIVERY & SHIPPING

HAS MY ORDER BEEN RECEIVED?

As soon as the payment has been successfully authorized, our customers will receive an order confirmation via email. If you do not receive an order confirmation within a reasonable amount of time please contact customer service at support@kolonnenull.com.

HAS MY ORDER BEEN RECEIVED?

WHERE IS MY ORDER?

In the confirmation email you’ll receive a tracking link where the order can be tracked. If the order is delayed, please contact customer service at support@kolonnenull.comwith the order number and we will find out the status and location of your order./p>

WHERE IS MY ORDER?

WHERE CAN I FIND MY INVOICE? ?

There is a link written out at the bottom of the confirmation email: "CLICK HERE TO DOWNLOAD THE INVOICE." Here you can download the invoice in PDF format.

WHERE CAN I FIND MY INVOICE? ?

HOW CAN I RETURN THE WINES?

Please contact support@kolonnenull.com with the reason for the return and our support team will create a return slip for you to safely return the unopened goods in the original box. We will arrange for a refund for the value of the unopened goods as soon as we receive the package. Please note that the processing takes some time and it can take up to two weeks after the arrival of the return until the return transfer is returned to the account.

HOW CAN I RETURN THE WINES?

WHERE CAN I REDEEM A DISCOUNT CODE?

When completing your order, you can enter the code in the "Discount Code" field during checkout.The total price will be automatically updated before you proceed to final payment.

WHERE CAN I REDEEM A DISCOUNT CODE?

TO WHICH COUNTRIES DO WE SHIP?

We ship KOLONNE NULL worldwide. However, due to the COVID-19 pandemic there may be delivery delays in some countries.

TO WHICH COUNTRIES DO WE SHIP?

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

Unless it has been stated otherwise, the delivery of the goods in the domestic market will be made within 1-4 business days, for foreign deliveries between 4-7 business business days after the sale is completed and order confirmation has been sent.


Please note that there is no delivery on Sundays and public holidays. The order can also be tracked through the tracking link in the order confirmation.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

HOW MUCH DOES SHIPPING COST?

We calculate the shipping costs according to the order value (gross value of goods): Shipping costs of 5,90 € (DPD) / 6,90 € (DHL), up to an order value of 54,99 €. From an order value of 55,00 € we deliver free shipping costs with DPD. The shipping costs with DHL are 1 € for an order value of 55,00 €. Express orders until 12 o'clock cost 9,95 €.


Deliveries abroad


We calculate the shipping costs to foreign countries as follows:

EU: 5,90 €

Switzerland: 14,90 € (possible customs fees may apply)

Norway: 14,90 € (possible customs fees may apply)

UK: 5,90 € (possible customs fees may apply)

Rest of the world: 50 € possible customs fees may apply)

HOW MUCH DOES SHIPPING COST?

WHICH PARCEL SERVICE DO WE USE?

The shipping service provider is usually determined by the destination country of the delivery. Domestic deliveries are mainly handled by DPD, unless another service provider is selected during checkout.

WHICH PARCEL SERVICE DO WE USE?

MY ORDER HAS NOT ARRIVED IN TIME - WHAT CAN I DO?

We are sorry to keep you waiting. Nobody likes to wait longer than expected for their delivery. Please check the tracking system to find out where the order is currently located. If you are having trouble or unable to see tracking information please reach out to our support team via email at support@kolonnenull.com with your order number. The team will try to find out where the shipment is and what is causing a delay.

MY ORDER HAS NOT ARRIVED IN TIME - WHAT CAN I DO?

PROBLEM WITH YOUR ORDER?

The order is damaged, incomplete or incorrectly delivered? We are sorry! Please contact our customer service with your request and order number: support@kolonnenull.com We are always sorry to see this happen and will provide a quick solution for you. We always want KOLONNE NULL to arrive as soon as possible.

PROBLEM WITH YOUR ORDER?

DEALERS (B2B)

WHO CAN I CONTACT FOR PRICE LISTS & INFO? ?

Please contact order@kolonnenull.com for all sales inquiriea.

ADDITIONAL

p>WHO CAN I CONTACT FOR PRICE LISTS & INFO? ?

Please contact order@kolonnenull.com for all sales inquiriea.

PRESS INQUIRIES / CORPORATIONS / SPONSORSHIPS

Please contact presse@kolonnenull.com

SUSTAINABILITY

We are concerned about the future of the planet and therefore we consciously select our partners for production, logistics and distribution with sustainability and fairness in mind.

SUSTAINABILITY